Develop Systems. Build Businesses.

Puzzle Piece

Define The Problem

Technical Compass

Improve The Process


Sustain The Gain

Can you describe what you're doing as a process? If not, then you probably don't know what you're doing.

Absence of process is still a process.
Things get done, no matter how chaotically. But that’s never a good sign.

Although processes in your business may be difficult to see - they’re a mix of formal, defined and documented steps and expectations, as well as informal, habitual routines or ways of working. And while they may be invisible to your customer, the results of those processes are not - they’re very much felt.

Process touches everything that a business uses to transform its resources
into value.
Unlike resources that can freely be bought and sold, processes
can not be easily copied. Competitive advantage is gained through a business's unique processes - the way it integrates across functions to create experiences for its customers.

Process is a critical part of your business culture, it says, “This is what matters most to us” and, “This is how we do things here”.

Nuts & Bolts


Sounds a bit like fancy


What is it?

Simply put, we take some of those time consuming repetitive manual tasks - that we all hate doing - and implement software that makes those tasks happen automatically.

Do this enough and there's little reason why you can't run your business from anywhere in the world.

Why is it important?

Tape Measure
By adding some measurements and metrics into the mix, you'll be able to
remove the guesswork
from your decision making. Giving you realtime access to your business performance.

Keep your best talent by eliminating the mundane and boring tasks from their day-to-day activities, or lose them by continuing to ask for non-value added tasks.

Business Process Automation helps you free up your team's time to focus on the value-added activities, as well as develop a more productive business.

When it's going your way v.s when it's not.

You have minimal admin.

Admin is kept to a minimum and you’re working with real actionable data-based insights.

You're a smooth operator.

You’ll probably wonder how you ever operated before.

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You're doing unnecessary work.

Your team is manually inputting data onto paper that is stored in files, and doing any analysis requires a team of auditors.

You're guessing.

You don’t know exactly where you stand and you’re forced to rely on your best guess, intuition and experience.

Some of the things we do.

  • Identify Autimation Areas

  • Identify Software Solutions

  • Create Automation Scripts

  • Implement Software Solutions

  • ROI Calculators

  • Remove Manual & Administrative Tasks

  • Increase Productivity

  • Increase Efficiency

  • Ensure Accuracy

  • Reduce Boredom/Monotony





Get these right and you’ll
achieve your objectives and key results.
Miss them and no level
of superior leadership or superhuman effort will make it right.

Using a structured approach to building systems in your business will allow you to decentralises the day-to-day decision making to the people that are doing the work. This allows your front-line to become self-managed, and free’s up owners and managers to focus on business-critical tasks. It helps you look at the future, set objectives, and ensure that initiatives are executed and key results are achieved.

Why is it important?

You need a team operating in the right position, staying at the right level and reaching the right standard. Sounds obvious, but
without this your business will stutter along
- sometimes forwards, oftentimes backwards.

By building out robust systems, you'll realise three major achievements:

Evidence Marker

You’ll reduce the risk and reliance on a few key people within the business. Where if they were to be unavailable, it would cause major delays or even render the business unable to carry out certain functions.

Evidence Marker

You’ll reduce both the operating and opportunity costs at management levels. You’ll remove waste in the requirement for review and approval by higher-ups in both sides of the engagement.

Evidence Marker

You’ll improve your customers experience by having an empowered front-line that can execute the technical work and effectively handle customer relationships.

When it's going your way v.s when it's not.

You're on the up and up.

Your team is aligned, growing and you’re consistently achieving key results.

You're decisions are backed up by data.

You’re running the business with the help of metrics as opposed to intuition and guesswork.

You're focused on your customer.

Day-to-day decisions are made at the front line with no reliance on key individuals.

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You're putting out fires.

You’re missing deadlines and are constantly putting out fires. It feels like you just don’t have enough time to get everything done.

Your customers are complaining.

You’re consistently getting customer complaints as you’re not meeting their expectations.

You're going nowhere.

Your numbers are down across the board and you’re wondering why.

Some of the things we do.

  • Empower Self-managed Teams

  • Develop Decision-making Tools

  • Improve Employee Engagement

  • Improve Employee Hapiness

  • Decrease Reliance on Key People

  • Enable Management Succession

  • Increase Profitability

  • Improve Customer Experience

  • Work Standardisation & Sustainment


Power to process.

Build a business

not a job.

Every business is made up of a series of working steps that make up various processes. Within these processes, some steps add value while others - quite simply - don’t.

Process improvement aims to
remove the steps that don't add value
and focuses on
doing more of the value added steps.

Done right, you’ll end up with a standardised and documented process which delivers a consistent output.

Why is it important?


Continuous Process Improvement used to be something that only the biggest and best companies in the world did - think Toyota, Procter & Gamble, General Electric, etc.

However, competing in today's economy, it has become the norm. Customers expectations are constantly increasing and the competition is getting better at delivering to them.

If you don’t improve your processes (and systems), you will be left behind and end up in a fight against irrelevance.

When it's going your way v.s when it's not.

You're continually improving and learning.

Processes are being continuously improved until they are optimised.

Your growth is tangible.

You’re consistently hitting your improvement goals. You can see it on your financials and your customers are noticing it.

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Things are a bit of a shambles.

You’re missing deadlines, upsetting customers and demotivating employees.

Some of the things we do.

  • Reducing Waste

  • Reducing Working Capital Requirements

  • Shortening Lead Times

  • Speeding Up Technology Development

  • Speeding Up Product Commercialisation

  • Improving Quality

  • Increasing Capacity

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