Although processes in your business may be difficult to see - they’re a mix of formal, defined and documented steps and expectations, as well as informal, habitual routines or ways of working. And while they may be invisible to your customer, the results of those processes are not - they’re very much felt.
Process is a critical part of your business culture, it says, “This is what matters most to us” and, “This is how we do things here”.
Simply put, we take some of those time consuming repetitive manual tasks - that we all hate doing - and implement software that makes those tasks happen automatically.
Do this enough and there's little reason why you can't run your business from anywhere in the world.
Keep your best talent by eliminating the mundane and boring tasks from their day-to-day activities, or lose them by continuing to ask for non-value added tasks.
Business Process Automation helps you free up your team's time to focus on the value-added activities, as well as develop a more productive business.
Admin is kept to a minimum and you’re working with real actionable data-based insights.
You’ll probably wonder how you ever operated before.
Your team is manually inputting data onto paper that is stored in files, and doing any analysis requires a team of auditors.
You don’t know exactly where you stand and you’re forced to rely on your best guess, intuition and experience.
Identify Autimation Areas
Identify Software Solutions
Create Automation Scripts
Implement Software Solutions
Remove Manual & Administrative Tasks
Using a structured approach to building systems in your business will allow you to decentralises the day-to-day decision making to the people that are doing the work. This allows your front-line to become self-managed, and free’s up owners and managers to focus on business-critical tasks. It helps you look at the future, set objectives, and ensure that initiatives are executed and key results are achieved.
By building out robust systems, you'll realise three major achievements:
You’ll reduce the risk and reliance on a few key people within the business. Where if they were to be unavailable, it would cause major delays or even render the business unable to carry out certain functions.
You’ll reduce both the operating and opportunity costs at management levels. You’ll remove waste in the requirement for review and approval by higher-ups in both sides of the engagement.
You’ll improve your customers experience by having an empowered front-line that can execute the technical work and effectively handle customer relationships.
Your team is aligned, growing and you’re consistently achieving key results.
You’re running the business with the help of metrics as opposed to intuition and guesswork.
Day-to-day decisions are made at the front line with no reliance on key individuals.
You’re missing deadlines and are constantly putting out fires. It feels like you just don’t have enough time to get everything done.
You’re consistently getting customer complaints as you’re not meeting their expectations.
Your numbers are down across the board and you’re wondering why.
Empower Self-managed Teams
Develop Decision-making Tools
Improve Employee Engagement
Improve Employee Hapiness
Decrease Reliance on Key People
Enable Management Succession
Improve Customer Experience
Work Standardisation & Sustainment
Every business is made up of a series of working steps that make up various processes. Within these processes, some steps add value while others - quite simply - don’t.
Done right, you’ll end up with a standardised and documented process which delivers a consistent output.
Continuous Process Improvement used to be something that only the biggest and best companies in the world did - think Toyota, Procter & Gamble, General Electric, etc.
However, competing in today's economy, it has become the norm. Customers expectations are constantly increasing and the competition is getting better at delivering to them.
If you don’t improve your processes (and systems), you will be left behind and end up in a fight against irrelevance.
Processes are being continuously improved until they are optimised.
You’re consistently hitting your improvement goals. You can see it on your financials and your customers are noticing it.
You’re missing deadlines, upsetting customers and demotivating employees.
Reducing Working Capital Requirements
Shortening Lead Times
Speeding Up Technology Development
Speeding Up Product Commercialisation